Terms of use and refund policy

Fitcut is for adults. You must be 18 or older to use it, and you confirm your age before the camera opens. The image models behind the previews require this, and so do we.

Only upload a photo of yourself, or of an adult who has given you permission. Never upload a photo of anyone under 18.

Fitcut measures face proportions on your device, reads hair traits from your photo, and ranks haircuts with a fixed set of rules. The ranking, reasons and barber card are information to help you and your barber decide. They are not a promise of how a real haircut will turn out, which depends on your barber, your hair’s growth and how you style it.

Every reason is tagged with how strong its evidence is, and some rest on stylist convention rather than research. Nothing on Fitcut is medical advice. If you’re concerned about hair loss or thinning, see a dermatologist.

• Previews are AI-generated illustrations of a haircut on your photo. Each one is labelled “AI preview”, and images from Google’s models also carry an invisible SynthID watermark.
• We ask the models to change only your hair and check every render for changes to your face before you see it. Models can still make mistakes, which is what the likeness guarantee is for.
• Free previews carry a visible watermark. Member previews don’t.
• Back-of-head views are reference renders on a synthetic model, clearly labelled. They are not you.
• Don’t use previews to mislead anyone about who is pictured, or present them as real photos of a haircut.

The analysis is free and needs no card: your face measurements and face shape, your hair profile, and your #1 cut with its fit, its top reason and a watermarked preview on your photo, plus how many more cuts fit your hair and how many to avoid (one of them named). We ask for your email before showing your results, and email them to you. The full report for one analysis is also sold on its own, as the $3.99 full facial analysis (below). Everything else below comes with a membership. Our prices are in US dollars and charged through Stripe; sales tax is added where it applies. Charges go through our billing account, so Stripe’s checkout page may show that account’s name, and your card statement shows it in front of FITCUT. The membership box before checkout and your emails say exactly what your statement will show.

What members get (your full glow-up and unlimited haircut analyses): every cut that fits you by name, with its reasons and trade-offs (the full ranked list, top 10 highlighted), the full list of cuts to avoid with the reason for each, 30 previews a month of cuts on your own photo with no watermark, beard and color looks, HD downloads, barber cards with the exact guard numbers, technique and product (and a PDF) for every ranked cut including your #1, unlimited re-scans within fair use (currently up to 20 analyses a day per membership) and recut reminders by email. Hair grows, faces change over time and trends move, so you can re-scan whenever you want. The membership works in the browser you joined from and anywhere you sign in with your checkout email; the account link in our emails lets you manage or cancel it, not use it.

Automatic renewal: your membership renews automatically every month, and we charge $5.99/month (plus any applicable sales tax) to the payment method you used, until you cancel. You see the exact amount and that it renews monthly before you pay, and you agree to the automatic renewal separately, by ticking a box that states the amount, how often it renews and how to cancel; checkout doesn’t start without it. We email a confirmation with these terms and a cancel link, and a reminder of these terms once a year, on the anniversary of joining. We keep a record of the renewal terms you agreed to (the exact wording you ticked) and when, for at least 3 years. There is no minimum term. If we ever change the price, we’ll email you at least 30 days before it applies to you, and you can cancel before then.

Monthly preview allowance: each preview, HD render or beard/color variant uses one of your 30 monthly previews; free “Doesn’t look like me” redos and renders that fail on our side never do, and deleting a preview doesn’t give it back. When you join, your top 5 previews on that analysis render right away (5 of your 30); on later analyses nothing renders until you ask. The allowance resets every month on your billing date. Unused previews don’t roll over. Past the limit, previews you ask for wait in a queue and render after the reset; there are never per-preview charges. For your privacy we delete your photo within 24 hours of an analysis (it’s held for 23), so queued previews render only while it’s held, when you open the report again with the photo still in your browser, or after a fresh scan.

Failed payments: if a renewal payment fails, Stripe retries the card. Your membership keeps working for 3 days (new previews wait until the payment goes through), then pauses until the payment goes through or the membership ends.

• Cancel anytime, online, in one click: open your account (or the link in any membership email) and press “Cancel membership”. No phone call, no questionnaire, no retention offers in the way. You can also email support@fitcut.xyz and we’ll cancel it for you.
• Cancelling stops the next renewal. You keep access until the end of the month you’ve already paid for, and you aren’t charged again. You can resume before that date if you change your mind.
• Cancelling doesn’t delete your data; deletion is separate and always available on the privacy page.

• Free redo: every preview has a “Doesn’t look like me” button. Tap it and we re-render that preview at no charge; it doesn’t use your monthly allowance.
• Then a refund (likeness guarantee): if the redo still doesn’t look like you, you’re entitled to a full refund of your first membership charge, as long as you ask within 7 days of it. We cancel the membership at the same time so it doesn’t renew.
• If we can’t deliver: when we can’t render a preview faithfully we say so rather than show it, and we’ll re-run it without using your allowance.
• Renewals and anything else: refunds of renewal charges and other requests are at our discretion. We read every one.

To ask for a refund, reply to your confirmation email or email support@fitcut.xyz. Refunds go back to the original payment method, and a fully refunded charge ends the access it paid for. If a partner barbershop referred you, its share of that payment is reversed too.

Payments are processed by Stripe; we never see your full card details.

• Full facial analysis ($3.99, one time): unlocks that one analysis’s full report: every ranked cut by name with its reasons, trade-off and upkeep, the cuts to avoid and why, and the barber card for your #1 cut (with its PDF). It doesn’t include previews beyond the free one of your #1, re-scans or other barber cards. It never renews and isn’t a membership. If it doesn’t unlock or work as described, email us and we’ll put it right or refund it; other refund requests are at our discretion. A full refund removes the unlock.
• It’s the only one-time purchase we sell; the membership above is the only subscription.
• Promotions: we sometimes offer the full facial analysis for less than $3.99, for example as a spin-the-wheel prize. A prize says what it takes off and how long it lasts, works only in the browser it was won in, can’t be exchanged for cash and applies only to this one-time purchase, never to the membership. The price you’ll pay is shown on the offer and at checkout before you pay.

You keep ownership of your photos. You give us a limited licence to process them only to provide the service, for as long as our retention schedule allows. We never train models on your photos without your separate, opt-in consent.

The previews made for you are yours to keep and share for personal, non-commercial use. The site, the haircut catalog, the scoring engine and the barber-card format belong to Fitcut.

• No photos of minors, and no photos of other people without their permission.
• No explicit, violent or hateful images. The service will refuse them.
• No automated access, scraping, or attempts to get around free-tier limits.
• No attempts to break, overload or reverse-engineer the service.

If you arrive through a partner barbershop’s QR code or link, that shop earns a share of the payments you make (memberships and one-time purchases) in the 12 months after your first scan. Your price is the same either way. Shops never see your photo or results unless you choose to share a barber card with them. The program itself runs under the partner terms.

Some pages suggest product types that help you style or keep up a cut (the “Get the look” sections). Those links open a search on Amazon. We may earn a commission if you buy through these links; it doesn't change what we recommend. You pay the same price either way.

We choose product types from each cut’s barber spec and your hair texture, never by commission. We don’t name brands, rate products or promise results. Prices, sellers, delivery and returns are Amazon’s, under Amazon’s terms.

Fitcut is provided as it is. We work hard on accuracy and likeness, but we can’t promise every recommendation or preview will be right for you.

To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 12 months before it, and we aren’t liable for indirect losses. Nothing here limits rights you have that can’t be limited by law, including your consumer rights.

Fitcut is run by Westward, operated by Orion Jones. These terms are version 2026-10-03. If we change them materially, we’ll update this page and, where it matters, ask you to accept again. If something goes wrong, email support@fitcut.xyz first; we’ll try to put it right within 30 days. Post: 700 W Smuggler St, Aspen, CO 81611.